FAQ

About Cooperation

Q1: What is the minimum order quantity?

1 unit. Different order quantity different price.  

Q2: What payment methods your company accept?

Refee: It’s usually wire transfer T/T. For partner relationship, we may consider other payment terms. 

Q3: How long is the warranty time for your products?

We provide 1 year warranty for all of our products and supply life-time maintenance.

Q4: I haven't done business with your company before, how can i trust your company?

We supply to all over the world, and business partners including P&G, Unilevel, BAT,CocoCola, WalMart etc. Feel free to contact us for more cases and solutions.  

Q5: what's the shipment terms and delivery time of your company?

It depends on order quantity, shipping address and shipping methods.

Q6: Do you give any discount ?

Yes, we are looking for long term business cooperation. We will always offer customers the reasonable price based on the right solution

Yes, we are looking for long term business cooperation. We will always offer customers the reasonable price based on the right solution

Logo printing service is available for mass order based on our M.O.Q 

Q8: What kind of certification do you get?

We have ISO9001 Quality Control certification. Also CE/ROHS/FCC/CCC etc for different countries’ market. 

Q9: How is the quality of your product ?

Our products have been strictly tested high quality by QC before shipping to customers.And we do own brand selling in domestic  China market on line, our brand is “Ledersun”.So quality is the first thing for us!

About Digital Signage

Q1: Do you have the CMS software to manage all the screens in different places ?

Yes we have. The software will help to send different contents including photos, videos and text to different screen separately and manage them to play in different time. 

Q2: What kind of OS does your screen support

Mostly our screen support Android and Windows. 

Q3: What is the Android version? Can it be higher like 7.0.

Commonly our standard version is Android 6.0. And yes 7.0 is also no problem.

Q4: Our screen may be placed behind the windows facing the sunlight sometime, so can it be higher brightness ?

Yes friend, you can find the model from shop windows display where have high brightness 2000nits, which makes screen easily to be viewed from outside. 

Q5: Can we just plug the USB device on the screen and it can automatically play the videos ?

Yes completely no problem. USB plug and play model 

Q6: Can you customize the product according to our design ?

Yes please send us your drawing or we can recommend our design according to your function requirements. 

Q7: Is your CMS software free ? We may have around 1000pcs screen to manage

Our CMS software is completely free. But as the qty is huge,but you need to build your own service server which is charge on your side. Please contact us for details.

Q8: What kind of language does your software have ?

We have English and Chinese. If you want more, please contact us

Q9: What size do you have for advertising ?

We can produce screen from 7inch to 110inch. Small size of 7inch to 15.6inch is suitable for desktop, bigger is more for wall mounted and floor stand. 

About Interactive Whiteboard

Q1: What size do you have for whiteboard ?

Our interactive whiteboard have 55inch, 65inch, 75inch, 85inch, 86inch, 98inch, 110inch. 

Q2: The whiteboard is dual system including android and windows ?

Yes it is dual system. Android is basic, windows is optional on your needs. 

Q3: What is the android version ?

It can be Android 8.0 or 9.0, or higher 11.0. It depends on the main board.

Q4: The touch screen is IR touch or project capacitive?

Both are okay and depends on your needs. IR touch is cheaper and much more popular in the market.

Q5: Do you have the whiteboard software on windows ?

Yes we have that for education and conference. Please contact us for trial

Q6: Can we customize the menu and layout ?

Yes it is okay for a big quantity order and long term business cooperation

Q7: Does it support Google play and zoom ?

Yes not a problem

Q8: The android whiteboard software can directly open and save the browser, office ?

Yes not a problem

Q9: Does your screen have a English manual with the package ?

Yes English manual is a must accessory in our package.